Ubiik professional services

Expert support for every stage of your network.

From first survey to long-term optimisation, Ubiik’s engineers work alongside your team to make complex wireless deployments easier to deliver and operate.

Services

Practical expertise, wherever you need it.

Choose the support that fits your project today, from an individual specialist engagement to a continuous managed service.
01 / Plan with certainty
Bring engineering clarity to every site, spectrum decision and network design before equipment reaches the field.

01

Point-to-point path planning

Link design, availability statistics, imagery and recommendations in one clear outcome report.

02

Point-to-multipoint coverage design

Desktop feasibility, obstruction and performance studies using current clutter data.

03

IP engineering

Focused workshops to align architecture, security, interfaces and radio configuration.

04

Site survey · Physical & RF

Real-world assessment of obstructions and spectrum for a reliable radio-site appraisal.

05

Drive testing

On-road measurement of performance and interference across your intended deployment area.

06

RF licensing

Practical support managing licensing with your local regulatory authority.

07

Cabinet design & integration

A cabinet solution shaped around technical requirements and site conditions.

08

Customer training

Tailored product training delivered online or with your team on-site.

09

Interoperability testing

Verification that systems, applications and selected Ubiik solutions work together.

10

Lab setup

Local assistance configuring a test environment with practical test plans.

02 / Plan with certainty

Bring engineering clarity to every site, spectrum decision and network design before equipment reaches the field.

01

Project Management

Ensuring a seamless rollout of the network, a Ubiik project manager brings experience of large scale wireless telecommunications deployments plus provides a direct line to the various Ubiik internal resources (development, logistics, manufacturing, etc) for input and quick updates.

02

Field Commissioning

Field resource availability on the ground to perform or help customer staff with the commissioning of Ubiik radios and links, ensuring the solution is ready for production. This service includes support with radio configuration, link testing and troubleshooting and offers the benefit of hands-on training of customer staff to gain experience with the commissioning tasks.

03

Dedicated Back Office Support

Gain use of a dedicated Ubiik Support Engineer to help with the set up, roll out and management of a customer’s Ubiik FAN solution including tasks such as Configuration, Documentation, Troubleshooting and Performance Auditing.

04

Drive testing (Coverage Validation)

After the Tier I Base Stations have been deployed (or at defined key milestones of the deployment) one of our team can drive test the network to validate the coverage provided by the RF Network Design. Data is analyzed and a final report provided outlining any recommendations including modifications at sites or any requirement for additional sites to fill coverage holes.

05

SIM Provisioning

Ordering and supply of SIM cards followed by installation, commissioning and testing of SIM in base station and UE, ensuring correct operation.

06

Documentation

Creation of deployment and maintenance-focused documentation, related to customer specific environments, processes, workflows and templates. This service ensures a common understanding and consistency of the Ubiik solution deployment. Check out our Services brochure below or contact us for more information.

03 / Plan with certainty

Bring engineering clarity to every site, spectrum decision and network design before equipment reaches the field.

01

Remote Support

Offering support 24/7/365 at the end of the phone or via our dedicated online customer portal, our team of Support Engineers are on hand to assist with troubleshooting, queries, issues and enhancement requests.

02

Field Commissioning

Field resource availability on the ground to perform or help customer staff with the commissioning of Ubiik radios and links, ensuring the solution is ready for production. This service includes support with radio configuration, link testing and troubleshooting and offers the benefit of hands-on training of customer staff to gain experience with the commissioning tasks.

03

Dedicated Back Office Support

Gain use of a dedicated Ubiik Support Engineer to help with the set up, roll out and management of a customer’s Ubiik FAN solution including tasks such as Configuration, Documentation, Troubleshooting and Performance Auditing.

04

Drive testing (Coverage Validation)

After the Tier I Base Stations have been deployed (or at defined key milestones of the deployment) one of our team can drive test the network to validate the coverage provided by the RF Network Design. Data is analyzed and a final report provided outlining any recommendations including modifications at sites or any requirement for additional sites to fill coverage holes.

05

SIM Provisioning

Ordering and supply of SIM cards followed by installation, commissioning and testing of SIM in base station and UE, ensuring correct operation.

06

Documentation

Creation of deployment and maintenance-focused documentation, related to customer specific environments, processes, workflows and templates. This service ensures a common understanding and consistency of the Ubiik solution deployment. Check out our Services brochure below or contact us for more information.

04 / Management Servies

Bring engineering clarity to every site, spectrum decision and network design before equipment reaches the field.

01

Managed Services

If human resources are in hot demand in your organization, let our team take a load off yours with our Managed Services. Providing a turnkey, end-to-end solution to manage many aspects of your pLTE or MimoLink™ network, our Managed Services are designed to both optimize performance and make life easier for teams who are under pressure.

A partner in the field

Your network is only as strong as the team behind it.
Our engineers bring product expertise and on-the-ground experience to the moments that matter—from the first model to the final capacity review.
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